China Wholesale Products Center

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Once a dispute is opened with this reason, the buyer needs to provide photos, videos or documents to support the dispute.  Although we are eager to solve buyer’s concern, it would be hard to deal with dispute impartially without evidence.

1. What do I need to provide as proof?
To demonstrate differences of color, size or style, you need to send photos while to show a defective item, say a cell phone that can not pick up local service, a video would be helpful. We also recommend you give us detailed explanation of the difference by words while sending photos.

2. How can I get a full refund?
Full refund for an unsatisfactory order would be issued when the item is returned and received by seller. However, it would be better that you let the seller know before you return it so that he can give you the correct address. The address on the package is usually that of shipping company instead of the seller’s.

3. Should I return unsatisfactory items to the address on the package/shipping receipt?
 Please do not use the address on the packages. The seller will not be able to receive the package if you send it to the address on the package. Sellers do not send items themselves. It is a shipping agency who collects the packages and sends them.

4. Why do I have to use a traceable shipping service when returning the order?

Traceable shipping service allow us an online access to know the status of package. Since refund is issued on delivery, without a tracking number, we do not know where is the package, when the seller is going to receive it and will not be able to refund unless seller acknowledges the returned item.